Where do you deliver?
We deliver to the United States only. Standard shipping is free, with no minimum order value. Applicable import duties are included in the price you pay; no additional delivery or customs charge is due on arrival. For an address or delivery question, email support@lavtools.com.
How long does delivery take?
Handling takes 1–2 business days, followed by 3–7 business days in transit. The estimated total is 4–9 business days. The order cut-off is 2:00 p.m. Eastern Time, Monday–Friday. Orders placed later, at weekends or on public holidays enter processing on the next business day. See our Shipping Policy.
How do I check my order?
Use Order Status with your order number and billing email. It displays the store’s order record, rather than a live parcel location. If a carrier tracking reference has been provided for your shipment, use that reference with the carrier.
Can I cancel or change an order?
Email us as soon as possible with your order number. An unshipped order can be cancelled for a full refund if your request reaches us before the parcel is handed to the carrier. If it has shipped, you can use the free 30-day return service after delivery. Read our Cancellation Policy.
Can I return an item if I change my mind?
Yes. Request a return within 30 calendar days of delivery. We email a prepaid label for you to print, and no restocking fee applies. Change-of-mind items should be unused, in original condition and complete with supplied accessories. Read Returns & Refunds.
Where do returns go?
Returns go to Lavtools — BALION MARCIN, sole proprietor (EI), 9 RUE CANY, 31300 TOULOUSE, France. We cover the return shipping when you use our prepaid label. Email us before sending an item.
Do you accept exchanges?
Yes. Email us with your order number and the exchange you want. We confirm replacement availability and any price difference before proceeding. If the replacement is unavailable, you can receive a refund.
When will I receive my refund?
We issue an eligible return refund to the original payment method within 7 business days after receiving the returned item. Inspection is included in those seven business days. Your bank or payment provider may take additional time to display the credit. Any shorter mandatory legal deadline takes priority.
What if my item is damaged, faulty or incorrect?
Email your order number and a description of the problem. Photos are useful where available. We will explain the available remedy and provide a prepaid label if a return is needed. The 30-day voluntary return period does not limit your applicable legal rights.
Which payment methods can I use?
The methods available for your particular order are shown at checkout. Prices and checkout totals are in USD. Review the final amount before paying. See Payment & Billing.
Who operates Lavtools?
Lavtools is operated by BALION MARCIN, sole proprietor (EI), in Toulouse, France. SIREN: 990 171 829; SIRET: 990 171 829 00015. See Legal Notice.
How can I contact support?
Email support@lavtools.com or call +33 6 50 58 27 98. Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time. International calling charges may apply.