Last updated: October 23, 2026
To cancel an order, email support@lavtools.com with the subject “Order cancellation” and your order number. Send the message from the email address used for your order where possible.
Before dispatch
If your cancellation request reaches us before the parcel is handed to the carrier, we will cancel the unshipped order and issue a full refund to the original payment method. There is no cancellation fee. We will confirm the cancellation by email and issue the refund promptly, within 7 business days. Your payment provider may need additional time to show the credit.
After dispatch
If the carrier already has the parcel, we may be unable to stop delivery. You can use our free 30-day return service after it arrives, including for a change of mind. We email a prepaid label; returns go to our address in Toulouse, France.
If we cannot dispatch on time
If we cannot dispatch within the advertised handling period, we will tell you and offer a revised estimate when available. You may accept the delay or cancel the unshipped order for a full refund. If you do not consent to a delay requiring your agreement, we will cancel and refund the unshipped order. Your silence is not treated as consent to an indefinite or repeated delay.
Changes to an order
For an address, quantity or item change, contact us as soon as possible. We will confirm whether the change can be made. We will obtain your agreement before applying a price difference or charging an additional amount.
These procedures do not reduce any cancellation, withdrawal or refund rights you have under applicable law.
Customer support: +33 6 50 58 27 98, Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time. International calling charges may apply.