Last updated: October 23, 2026
You can request a free return within 30 calendar days after delivery, including when you change your mind. Exchanges are accepted. There is no restocking fee.
Return summary
| Return window | 30 calendar days from delivery |
|---|---|
| Change-of-mind returns | Accepted |
| Defective, damaged or incorrect items | Accepted; contact us so we can resolve the problem |
| Return shipping | Free using the prepaid label we email you |
| Restocking fee | None |
| Refund processing | Within 7 business days after we receive the returned item |
How to start a return
- Email support@lavtools.com within 30 days of delivery. Include your order number, the item you want to return and whether you would prefer a refund or exchange. You do not need to justify a change-of-mind return.
- We will email a prepaid return label and packing instructions. Print the label and attach it to the securely packed parcel.
- Hand the parcel to the carrier shown on the label and keep your proof of posting. Please use the supplied label so your return is covered by our free return service.
Contact us if you cannot print the label. A return request made within the 30-day window remains timely if our reply or label arrives later; our processing time will not reduce your return window.
Return address and costs
Lavtools — BALION MARCIN, sole proprietor (EI)9 RUE CANY
31300 TOULOUSE
France
Returns are sent to France, including returns from customers in the United States. We provide the prepaid label and cover return shipping through that service. Please contact us before arranging an alternative shipping service so we can confirm how its costs will be covered.
Item condition
For a change-of-mind return, send the item unused, in its original condition and complete with any supplied accessories. Use the original packaging where reasonably possible and pack the item securely. These conditions do not restrict your rights when goods are faulty, damaged, incorrect or not as described.
Damaged, defective or incorrect items
Email your order number and a description of the problem. Photos can help us understand an issue, but contact us even if you cannot provide them. We will explain the available refund, replacement or other remedy and provide a prepaid label if the item needs to be returned. The 30-day voluntary return period does not shorten any applicable legal rights concerning defective goods.
Refunds
For an eligible return, we refund the price paid for the returned item and the associated tax collected on it. Standard outbound shipping is free, so there is no outbound shipping deduction. We do not charge a restocking fee.
We issue the refund to the original payment method within 7 business days after receiving the returned item. Any inspection takes place within that period and does not restart the refund clock. We will email you when the refund has been issued. Your bank or payment provider may need additional time to display the credit. If a mandatory legal rule requires an earlier refund, that earlier deadline applies.
Exchanges
Ask for an exchange in your return email. We will confirm availability and any price difference before proceeding. Return shipping through our prepaid label is free, and the replacement’s standard delivery to the United States is free. If the replacement is unavailable, you may receive a refund instead.
Contact
support@lavtools.com · +33 6 50 58 27 98
Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time. International calling charges may apply.