Last updated: October 23, 2026
Lavtools delivers orders to the United States only. Standard shipping is free, with no minimum order value. Applicable import duties are included in the price you pay; you will not be asked to pay an additional delivery or customs charge when your order arrives.
Shipping at a glance
| Delivery destination | United States |
|---|---|
| Standard shipping cost | $0.00 USD |
| Order cut-off | 2:00 p.m. Eastern Time, Monday–Friday (America/New_York) |
| Handling time | 1–2 business days |
| Transit time after dispatch | 3–7 business days |
| Estimated total delivery time | 4–9 business days |
How delivery time is calculated
Handling time covers preparing an order before it is handed to the carrier. Transit time begins after the carrier receives the parcel. These are separate periods: 1–2 business days of handling plus 3–7 business days in transit gives an estimated total of 4–9 business days.
Business days are Monday through Friday, excluding public holidays affecting order processing or delivery. Orders received after 2:00 p.m. Eastern Time, on weekends or on a public holiday enter processing on the next business day. Eastern Time follows daylight saving time where applicable.
The delivery estimate applies to completed orders with payment confirmed and a valid delivery address. If we need you to correct an address or resolve a payment issue, we will contact you rather than silently change your order.
Address and delivery questions
Please check your delivery address before placing an order. For a correction, email support@lavtools.com with your order number as soon as possible. We will confirm whether the correction can be made before dispatch. If the address is not serviceable, we will contact you to arrange a correction or cancellation and refund.
Delays, missing parcels and delivery problems
If we cannot dispatch your order within the stated handling period, we will notify you, provide a revised dispatch estimate when available, and offer the choice to accept the delay or cancel for a full refund. If you do not agree to a delay requiring your consent, we will cancel the unshipped order and refund you. We will not substitute store credit for a refund without your agreement.
If your parcel has not arrived within the estimated delivery window, or the delivery information appears incorrect, contact us with your order number. We will investigate with the delivery service and arrange an appropriate resolution. Do not include payment card details in your message.
Check your order through Order Status. This shows the store’s order status; carrier tracking is separate and is available only when a tracking reference has been provided for the shipment.
Who operates the store?
Lavtools is operated by BALION MARCIN, sole proprietor (EI), at 9 RUE CANY, 31300 TOULOUSE, France. This is our business and return address.
Shipping support
Email: support@lavtools.com
Phone: +33 6 50 58 27 98
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time. International calling charges may apply.