Last updated: October 23, 2026
These terms apply to purchases from Lavtools at lavtools.com. Please read them together with the product information and the policies linked below before placing an order. The version presented when you order applies to that order; later changes do not retrospectively change an accepted purchase.
1. Seller and scope
Lavtools is operated by BALION MARCIN, sole proprietor (EI), 9 RUE CANY, 31300 TOULOUSE, France. SIREN: 990 171 829. SIRET: 990 171 829 00015. Contact: support@lavtools.com or +33 6 50 58 27 98.
The store accepts delivery orders for the United States only. Purchasers must have legal capacity to enter into the transaction and must provide accurate contact, billing and delivery details. Consumer purchases do not require a company name or business registration number.
2. Product information and availability
The product page sets out the item’s description, specifications, included components and price. Review size, compatibility and any stated usage requirements before ordering. Contact us if essential information is unclear. Product photos should be read together with the written description and selected options.
We sell only items we can fulfill. If an item unexpectedly becomes unavailable after you order, we will contact you and refund the unavailable item or obtain your express agreement to an alternative. We will not substitute another item or charge a higher price without your agreement.
3. Ordering and contract record
Add your chosen products to the cart, enter the requested details, review the complete order and total, accept the applicable terms and submit payment using an available method. You can correct entries before the final order step. Keep the order confirmation sent to your email address as a record of your purchase.
An order confirmation acknowledges the order placed. It does not say that the parcel has already shipped. If we identify a material pricing error or cannot fulfill the order, we will explain the issue and obtain your agreement to a correction or cancel the affected purchase and issue a full refund. We will not silently alter your accepted order.
4. Prices, taxes and payment
Prices and checkout totals are in USD. Standard shipping to the United States is free. Applicable import duties are included in the price you pay, with no additional delivery or customs charge on arrival. Any sales tax that we collect is shown before payment. Review the final total before confirming your purchase. Available payment methods are displayed at checkout; availability can vary by device, issuer and provider.
Your bank may charge its own currency conversion or cross-border transaction fees. Payment authorization, refunds and questions about a charge are explained in Payment & Billing.
5. Delivery
Handling takes 1–2 business days. Transit after dispatch takes an estimated 3–7 business days, for an estimated total of 4–9 business days. The order cut-off is 2:00 p.m. Eastern Time, Monday–Friday. Business days exclude weekends and public holidays affecting processing or delivery. Orders received after cut-off enter processing on the next business day. See the Shipping Policy for details.
If we cannot dispatch on time, we will notify you and offer a revised estimate when available, together with the option to cancel the unshipped order for a full refund. We obtain consent to a delay where required rather than treating an indefinite delay as accepted. Contact us if delivery is late, missing or damaged so we can investigate and arrange a resolution.
6. Cancellation, returns and exchanges
A cancellation request received before the parcel is handed to the carrier results in cancellation of the unshipped order and a full refund. See the Cancellation Policy.
You may request a free return within 30 calendar days after delivery, including a change of mind. Exchanges are accepted. There is no restocking fee. We email a prepaid label; returns go to 9 RUE CANY, 31300 TOULOUSE, France. For change-of-mind returns, items should be unused, in original condition and complete with supplied accessories. These condition requirements do not restrict remedies for faulty or incorrect goods.
Eligible return refunds are issued to the original payment method within 7 business days after receipt of the return, with inspection included in that period. Any earlier deadline required by law takes priority. Payment-provider posting time may follow. Read Returns & Refunds for the full process.
7. Product problems and mandatory rights
Report a faulty, damaged, incorrect or misdescribed product to us with your order number and a description of the issue. We will explain the available remedy and provide a prepaid label if a return is necessary. See Warranty & Product Support.
Nothing in these terms excludes applicable statutory guarantees, implied warranties, mandatory cancellation rights or remedies. The voluntary 30-day return window does not shorten rights concerning defective goods. These terms do not exclude liability that cannot lawfully be excluded.
8. Privacy and communications
We use the information needed to process the order, deliver products, provide support and meet our legal obligations. See our Privacy Policy for the controller’s details, data uses, retention and your rights. Do not send full payment card information or security codes by email.
9. Complaints and applicable law
Please send a complaint to support@lavtools.com or by post to our business address, giving the order number and the resolution requested. We will review the complaint and communicate the proposed next steps. Contacting us does not remove your right to use a competent court, regulator or any other remedy available under applicable law.
The seller is established in France. These terms do not remove any mandatory protection that applies to you in your place of residence, and they do not require you to waive rights or accept a court that the law does not permit.
10. Contact
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.
Email: support@lavtools.com
Phone: +33 6 50 58 27 98. International calling charges may apply.
Post: Lavtools — BALION MARCIN, sole proprietor (EI), 9 RUE CANY, 31300 TOULOUSE, France.